Friday, July 7, 2017

'Busy Season'

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6:59 am - Friday - 58º F, humidity 63%, wind 1 mph out of the east northeast with partly cloudy skies with a forecast high today of 85º F in Gardiner (forecast high for Mammoth Hot Springs is 81º F......Mammoth is about 1,000' feet higher in altitude than Gardiner, which explains the difference).

The average temperatures in July and August here in Gardiner, MT, and in Mammoth Hot Springs, YNP, WY are in the 80's, and that is exactly what the forecast for the next 15 days looks like.  Thank goodness the humidity is low!  We are typically turning on the A/C about an hour before we go to work as it begins to get warm in side about that time.  We do turn it off and open the windows when we leave for work at 1 pm, and usually when we return around 10 pm it is comfortable inside, so that is another good thing we like about working the 'CLOSE' shift.

As I sit here composing today's missive I can't help be reflect on how dramatically our lives have changed in the last month, but I am so happy we made the change!  We are back doing what really makes us happy......seeing new places, and meeting new people.  We have settled nicely into our new jobs, and look forward to spending time each day with good people in a professional work environment.

We are now officially into the 'BUSY' season which runs from the 4th of July weekend to the middle of August, so it is pretty busy each day, but not overwhelming.  Well, let me clarify....it is a little overwhelming at first when you are learning a new job, and new computer system, but after a week you settle into the rhythm of the work place.  There are times when the store is packed with humanity, especially when a tour bus, or two unload right in front of the store.  For about 30 minutes it gets crazy, then things settle down again until the next human onslaught.  At any rate, things will begin to slow down in mid August when the kids go back to school, and we will be able to do more exploring without having to fight the traffic.

My job working in the fountain has a lot of variety, which I love......it makes the work day fly by, and that is exactly how it has been for me the past 10 days now that I have settled into my job.  Some days I am the cashier, some days I spend my time heating up pretzels, some days I scoop ice cream, and some days I do a lot of cleaning.  There is always something to do, and never a dull moment.

Occasionally I will look up and see TLE waving at me across the store and I smile......life is good, and we both love what we are doing, and the people with whom we work.  Caught this picture of the 'almost' full moon outside the store last night around 9 pm........



......it was a very warm day in Mammoth Hot Springs, and by the end of our shift my shirt was damp with perspiration........there was not much of a breeze Thursday, which usually helps cool of the interior of the store.  We did get some rain early afternoon, which, I guess was predictable as I washed the VW before we went to work.....doh!

We were off work at our usual time, and home just after 10 pm where we watched a recorded episode of 'ALONE' before hitting the sack at 11:30 pm.  

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Thursday, July 6, 2017

"Another day in paradise!"

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7:18 am - Thursday - 59º F, 61% humidity, wind 6 mph out of the southeast.....cloudy....forecast high is 86º F (81º F at Mammoth Hot Springs).

Wednesday began warmish, and got hot quickly.  I use the word 'hot' advisedly.....it is relative to your particular latitude, and what is the norm for you.  We've been used to temps in the 50's and 60's for such a long time now that whenever it gets into the 80's it feels like a significant heatwave to us.  I woke up around 7:35 am Wednesday and it was already in the high 50's.  

Have I mentioned I love going to work at 1:30 pm?  Well, let me say it once more....."I LOVE GOING TO WORK AT 1:30 pm!".......typically I'm up around 7 am, so that means I've got 6.5 hours until I have to punch the clock.....I can do a lot in 6.5 hours.  On Wednesday I decided to take a 5 mile mountain bike ride.  I had noticed hikers and mountain bikers hiking and/or riding along a trail across the Yellowstone River from our RV park, and had finally figured out where the trail began so around 10 am I got on my Intense 5.5 and rode into Gardiner (about 1 mile) and over to the trailhead for the single track trail.....


.....this trail runs for about 30 miles, and used to be the roadbed for the road to the Roosevelt Gate at the north end of YNP.  I had no intention of riding 30 miles out and back.....that would be an all day thing.  I just wanted to get in a 60 minute ride to get the juices going and see what adjustments my bike would need.....there are always adjustments when a bike has gone through long periods of disuse. 

It was beginning to get warm as I entered the trail, but there was a slight breeze and that kept me feeling cool.  Eventually I came even with Yellowstone RV Park across the river and stopped to snap a couple of pictures.....
 
There's the Newell peeking out between the trees

A pano of the river and park

.....it was a beautiful, cloudless day.  I rode another mile, or two northward before turning around and heading for home. By the time I got back to the trailer it felt much warmer, and the breeze was beginning to die.  I spent the rest of our time before work reading and taking my daily pre-work nap before getting dressed for work.  We were in the VW and on our way by 12:55 pm, and at the General Store parking by 1:15 pm.

It was already getting hot inside the store (there is no A/C) when we began our shift so I filled my water bottle with ice water and made a point of drinking as lot of ice water all through my shift, plus I would take periodic breaks in the walk infreezer where the temps are near zero.....that helps cool you down quickly!

Since it was the day after the 4th of July the crowds were not overwhelming, but we stayed busy......our 6 pm 'lunch' break came and went and once again we were 'clocking out' after another work day and on our way home.....


......we stopped briefly at the YNP post office.....I love this Post Office....who doesn't want to have a mailing address with YNP as the location?  There was no mail, but I am expecting my annual tags for the VW to arrive any day now.

As my friend Roscoe (co-worker here at YNP) would say....."Another day in paradise!".....thanks for stopping by!

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Wednesday, July 5, 2017

Devolution.....

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7:56 am - Wednesday - 58º F, 58% humidity, wind 4 mph out of the east southeast......sunny skies here in the Yellowstone River valley outside of Gardiner, MT.  Forecast high for today is 91º F!

We planned to do a small bit of site seeing again on Tuesday, but by 10 am we had decided we were going to stay home, put our patio awning out, and just relax......sort of a devolution from Monday's scheme.....we have not done that for a very long time.  This was the first time since we arrived at Yellowstone RV Park that we have had our patio awning out.....the winds are very unpredictable here, and we don't want to have it ripped off the Newell by an unexpected gust of wind.  Since we were gong to be at the Newell all day long we decided to deploy it for some extra afternoon shade.

TLE enjoying the shade, and the cool zephyrs

We read, napped, listened to our XM Radio, and then napped some more until about 2 pm when it got too hot, even with the awning deployed, to be outside anymore, then went inside, closed the windows and turned on the A/C for some heat relief.  We are so grateful our 35 year old A/C units still blow ice cubes.  Since we are on 30 amp electrical service we only turn the rear A/C unit on, and that is more than enough to keep us comfortable so far.

Eventually we decided to binge watch some more of the original 'Twin Peak' series I wrote about a few days ago, and ended up watching about 8 episodes taking us to near sundown when we called it quits for the time being.  It doesn't really get dark here until about 10:15 pm, so the 4th of July fireworks show did not really start in earnest until about 10:30, and went on until well after 11:45 pm when the finale finally began......we had fallen asleep by them, but were awakened by the fuselage of exploding fireworks.....





....it was over as quickly as it had begun, and we drifted off to slumberland once again.....Wednesday will be the beginning of our new work week....still on the 'CLOSE' shift.....yay for us!

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Tuesday, July 4, 2017

Evolution of a day.....

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8:10 am - Tuesday - Happy Birthday America!  It is currently 55º F (projected high is 87º), with 70% humidity and wind at 1 mph out of the east.....a cloudless sky for the 4th of July!

We thought you might enjoy a time lapse video of our drive to work each day from just past the North Gate entrance to YNP, along the Gardiner River up to Mammoth Hot Springs, YNP.......


We began our day with very small aspirations.....we thought we would take a tour of the Mammoth Hot Springs Terraces and then call it a day, but that is far from what our day became......we ended up driving the Grand Loop Road.....about 140+ miles, and did we ever see a lot!  The following is provided for your viewing pleasure.....pictures do a much better job than words could ever do......


Top terrace at Mammoth Hot Springs





View of the Mammoth Hot Springs Village....the General Store is right smack dab in the middle of the picture


Middle Terrace of Mammoth Hot Springs


From Mammoth Hot Springs we journeyed to the Artist's Paintpots.......



 
The 'Paintpot'


 

.....next up was Gibbon Falls.....


 


Lower Geyser Basin



Lower Geyser Basin - Active geyser


......eventually we made it to the General Store (Hamilton's Store) at 'Old Faithful'......by this time it was after 12 noon and we were getting a little peckish, so we bought a couple of salads, and a couple of Wild Huckleberry Wheat Lagers.......very yummy!




After lunch we walked over to the 'Old Faithful' Inn which is quite an impressive structure!


The 'Old Faithful' Inn interior.....ceiling pano


 The 'Old Faithful' Inn roofline


Waiting patiently for 'Old Faithful' to do her deed

Must have been over 1,000 folks waiting with us

There she goes!



The 'eruption' lasted about 90 seconds....maybe a little more

Extricating ourselves from the 'Old Faithful' vortex was rather challenging, but we continued our drive along the Grand Loop Highway to Yellowstone Lake.....my pictures do not do this magnificent lake justice, but I tried......



......our day just kept evolving....by the time we reached the 'Canyon Area' we were tuckered out from the heat, and long drive.  I lost track of the times traffic would just stop because a driver would want to take 17 pictures of a lone bull elk, or a bison.  There are literally hundreds of turnouts where these folks can get off the road, but for some reason they believe it is not only legal, but safe to just stop in the middle of the road for 2-3 minutes backing up traffic for half a mile to take a picture of elk, or bison way off the road.  It's one thing if the wild life is actually on the road, but that is rarely the case.

We did manage to complete our Bronze, Silver, Gold and Platinum 'Adventure Guide' requirements on Monday, and we got a very small view of all that Yellowstone has to offer.  We have just barely scratched the surface as you can see from the map below.  We did not take the Grand Loop Road all the way up through Tower Falls, however....by the time we got to 'Canyon' we were getting tired, so we cut back across to Norris and then back to Mammoth Hot Springs, and were home a little after 6 pm.....


Around 7 pm I turned on the Sea-B-Que and grilled a very nicely aged filet mignon....


.....and, yes, it was as good as it looks.....we were treated to an unusual sunset followed by about 60 minutes of rain, lightning and thunder........a perfect end to an amazing day in YNP!


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Monday, July 3, 2017

Politely speaking.....

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6:30 am - Monday -  48º F, humidity 82%, wind 5 mph out of the south......partly cloudy with the promise of clearing skies, and a high of 83º F......should be 90º F by Wednesday.

After Saturday several of us were concerned about Sunday, but the rude folks did not return, and that was a very good thing as we were at least 40% busier on Sunday.  Ironically, the crowds begin to materialize each day at the beginning of the 'CLOSE' shift (1:30 pm), which is when we start our work day.  As TLE and I walked into the General Store our 'CLOSE' manager asked me if I had turned off the ice cream freezer (the one from which we serve the ice cream).  I replied that I had thought I turned off the freezer light.....well, apparently I mistakenly turned off the freezer, and the tubs of ice cream had, understandably, melted overnight.....doh......a rookie mistake!  Fortunately, only one tub had been over full when we closed things down Saturday night, so it was the only one to overflow.  Nonetheless, it had to be cleaned up by the 'OPEN' crew, and I truly felt badly about that.  I think I'll let other more experienced folks handle the flipping of switches on the ice cream freezer in the future. My co-workers from the 'OPEN' shift gave me a hard time, but were very understanding.....we do work with some great people!

From the moment I 'clocked in' at 1:30 pm and slipped on latex gloves the customer line never had fewer than 8 people in it.....the first time I had time to check the clock it was already after 5 pm.......3.5 hours of continuous work, and it seemed like an hour!  Time really does fly when you are busy, and we were very, very busy Sunday (our Friday).

In all we emptied 15 tubs of ice cream Sunday.....about 45 gallons of ice cream....probably four, or five of those were Huckleberry Ice Cream, which is, with out a doubt, our biggest seller.  

TLE and I had our 'lunch' break at 6:30 pm, and by the time we returned at 7 pm things had quieted down.....briefly.....around 8 pm (30 minutes before we close the 'Fountain') we had another run on ice cream finishing with quite a flurry 30 minutes later when we put out the 'CLOSED' sign, and began our cleanup of the 'Fountain' area.

Around 9 pm I walked outside to get  a breath of fresh air and caught a very pleasant sunset....




........everyone agreed that Sunday's customers were much happier, and more pleasant than Saturday's.  Even in the midst of the 1:30 - 5 pm onslaught we all found ourselves smiling.

We were home a few minutes after 10 pm looking forward to our two days off work....we'll do a little more exploring, but probably spend time relaxing as the 4th of July crowds flood into the park.  By the way, a BIG THANK YOU to those who became followers of our blog.  Our goal was to hit 150, and we are now at 151!

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Sunday, July 2, 2017

Hammered!

7:12 am - Sunday - 54º F, humidity 59%, wind 4 mph out of the east southeast with partly cloudy skies.....chance of rain today....forecast high is 76º F.

Okay, so maybe I jinxed Saturday by writing how 'un' busy Friday was......when will I ever learn not to say everything I think out loud???  Saturday was the exact opposite of Friday!  Those who were fortunate enough to work the 'OPEN' shift missed most of the busy part of the day....those of us who worked the 'MID', or 'CLOSE' shift got hammered by the crowds.  From the time I clocked in at 1:30 pm until things began to slow down around 7 pm it was crazy!  At one point we did not have a single break in people buying ice cream for over two hours.......I worked as cashier for most of the shift, and I think I was processing a customer at the cash register every 30 seconds for most of that time period.

As I have written previously, I would say 99.9% of the people we serve food to at the 'Fountain' are happy, smiling folks.   Saturday that did not hold true.   It seemed as if every other person was unhappy about something......I think crowded conditions bring out the worst in vacationers, and I totally get that dynamic.  If you are still in the workaday world with school age children and you want to visit most national parks you will be doing that in the summertime when everyone else is doing the same.  Being retired we can visit national parks outside of the summer season and avoid the worst of the crowds.  Sometimes I have to remind myself of what it was like taking vacations in the summer time when everyone in the world was doing the same.  Nonetheless, that does not excuse the behavior of many of our customers on Saturday.  On more than one occasion fellow workers had to take 5 minute breaks to cool down before they said something to a customer they would regret.....the rudeness and lack of consideration on the part of a significant number of our customers Saturday was startling.  But, that is the lot of the seasonal worker......you often are treated to seeing the best in human behavior, but you are also likely to see the worst as things get more and more crowded.  TLE and I saw this at TVC over the past 3+ summers.  All you can do is, with a smile, process the unhappy customer as quickly as possible to get to the next happy customer.  Sometimes the unhappy, rude ones come in droves as they did Saturday.  The reward is that eventually the crowds dissipate, and your regular evening customers return after a day of site seeing to buy some ice cream and share, with wonder, the things they have seen that day......sometimes they have pictures on their phones they have taken that they want you to see.  This brings a smile back to my face.

I spent over 6 of my 7.5 hour shift working as a cashier again.....this time under extremely hectic conditions.  I was proud of how well I handled the pressure and only made a couple of mistakes......one was particularly galling.  A lady presented me with a gift card to pay for her purchases.....I swiped the card as I always do.....waited for the receipt to print, which it did....then handed the 'receipt' and card back to her.  As she put the card and receipt in her purse I turned back to the monitor to see a message.....it took a little bit for me to read the message.....it said there was not enough credit on the card to pay for her paltry $4.50 purchase.....I turned back to advise her, and ask for another form of payment, and found she had vanished like a 'fart in the wind'.  Yup, she scammed me.....doh!  I wonder how many other cashiers she has 'gotten over on' this week.

At last 8:30 pm arrived, and we displayed our ' SORRY WE'RE CLOSED' sign, then got busy cleaning up our work area.....on this day it was Nancy and I.....Nancy is the most thorough cleaner with whom I have ever worked.....I'm pretty picky, but she puts me to shame.  Actually Nancy makes me raise my cleaning game to a new level.....:-)  My comments are not intended as a criticism of Nancy.....I totally appreciate her cleaning ethic, and her efforts do cause me to work a little harder at my cleaning efforts.

By 9 pm we had 95% of the cleaning done, so I excused myself to go 'count down' my cash drawer.  Now that I'm doing this on a daily basis it gets easier and easier.  Within 10 minutes I had my drawer counted down to the required $300, and put the rest of the cash in the bag holding all my credit card receipts to be picked up later.  About 15 minutes later TLE joined me and 'counted down' her drawer in a similar amount of time.

So, now it's on to Sunday (our Friday)......what will the crowds be like Sunday?  We'll see!  By the way, if you wish to subscribe to our blog you will find a list of our 'FOLLOWERS' in the right hand column.....just click on the 'FOLLOW' button and you will be 'subscribed'!  We would love to see that number get up to over 150!

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Saturday, July 1, 2017

Finally, the rest of the story........

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8:09 am - Saturday - 54º F, 67% humidity, wind 4 mph out of the east.....feels more like 10 mph here at YRVP......cloudless skies with a forecast high of 82º F.....it's the first day of July, which means it is the 31st birthday of our fifth child, Tim.......HAPPY BIRTHDAY TIM!!!



Friday I spent most of my work day being the cashier for the 'Fountain'.  My previous two stints totaled 5.5 hours in all.....on Friday I spent over 6 hours at the register, and finally feel like I am getting comfortable....even under the pressure of a line 6 folks deep.  It never really got super busy Friday, which surprised me considering it is the beginning of the 4th of July weekend.  I really don't know what to expect crowd wise as I compare all 4th of July experiences to our past 3 years at TVC where this weekend was just completely nuts.   What folks here may consider crazy may just be crowded to me...we'll see.  Meanwhile I cannot help but wonder how our friends at TVC are doing, because I know for sure it is already crazy there.

Many of you, I am sure, wonder what exactly happened at TVC that would cause TLE and I, who loved living and working at TVC , to quit just a few weeks into our fourth summer there?  What could possibly have happened to dislodge us from our favorite place on earth?  I have been necessarily vague about what happened up until now.  I will now attempt to recap from our perspective (there are two sides to every story) what transpired.  If you have been reading my blog for at least the past 8 months you will know we spent part of our winter hiatus from TVC recruiting a workforce of people like us.  We were pretty successful and in the end contributed some 22-24 workers of the over 30 we had at one point.  For this off the clock effort we were promised by the manager and assistant manager 40 hours of additional compensation each to be received prior to our arrival at TVC April 23rd.  This never happened.  This was the first in a long series of broken verbal promises by the manager, and assistant manager.  We had a lot of confidence in the manager as we had spent the summer of 2016 living in the site immediately adjacent to their site (when they were just a regular worker like us) getting to know them.  We were excited when we found out they had been appointed the manger for the 2017 summer season.....that excitement was premature.

Upon our arrival April 23rd we were assured that those missing 40 hours each would be added to our subsequent paychecks, but that still never happened.  Then we were promised full time positions for the next 12 months, TLE as office manager, and I as maintenance manger at an increased hourly wage, but that promise never materialized.  Instead we received a series of weak excuses as to why that could not happen, but were promised full time positions at another Equity Lifestyles, Inc. park beginning in the Fall.....that was also retracted.  Eventually we were both made supervisors (no increase in pay).....me of the Rangers, and TLE of the front desk.  We were given authority to assign schedules, manage and train those under us, however, our authority was continually undercut by the assistant manager. When we would complain to the manager about the complete lack of support from the assistant manager we were promised it would change, but it never did....it only became worse, and more blatant.  We had considered the assistant manager a good friend......we had even had gone to bat for them to be the next manager of TVC when the district manager was interviewing new managerial candidates for TVC.......the manager we had been excited about was being transferred to another Equity Lifestyles, Inc. property.  We were told by the district manager that the current manager was only the interim manager, that he had never been made the permanent manager.  We knew that to be a falsehood as the manager had received a letter from the same district manager literally appointing him as the permanent manager of TVC just a few weeks prior.  This should have been a red flag to us, but we let it slide.

The repeated undermining of our supervisory positions resulted in one employee, whom we had recruited, and whom I wrote about here, setting out to destroy our reputations by spreading malicious gossip about us, particularly about TLE.....this person wanted TLE's job.  In addition, this person became involved in an affair with the manager who was being transferred.  The manger never disclosed that affair to corporate, which is a direct violation of corporate policy.  This person began to exploit their relationship with the manager by publicly yelling at other employees, and essentially dressing them down in front of fellow workers.  We again appealed to the manager, and even the district manager who both promised change, but it only got worse.  On at least two separate occasions we are aware of this person publicly 'quit' amid profanity laced tirades directed at fellow workers.  On each occasion this person was allowed by the manager to retract their resignations for obvious reasons.

We became convinced that finishing out the summer in any capacity at TVC was untenable.....we were unhappy, losing sleep, our reputations, character and integrity were in tatters due to this person's vendetta against us, particularly TLE.  We never showed this person anything but kindness, generosity, and compassion, but were stabbed in the back repeatedly.  This person became a poisonous influence throughout the park, and it was obvious to us they would not be fired, so we decided to remove ourselves from the middle of it all and found new jobs as I have previously written.  We tendered our written resignations on May 31st, and began working for Delaware North on June 16th.

Now, to be fair, this person (the back stabber) is finally gone from TVC as the last week, or so, but the manager is still there managing TVC while they also manage the other Equity Lifestyles, Inc. property.  Other employees have also left as a result of the practices of the manager and assistant manager.   We are told a new manager has been hired to replace the manager who is being transferred, but the assistant manager continues in their current position. 

In the end every single verbal promise made to us was broken both by the manager, assistant manager, and the district manager.  We do not see ourselves ever working for this corporation again at any location anywhere.  Now that we have been exposed to a different corporate culture we realize why there has been, and continues to be such a big turnover in personnel at Equity Lifestyles, Inc.

I've tried to relate the sequence of events in as an unbiased manner as possible, but there is no doubt some of my personal opinions and feelings have leaked into my writing.  As I began this piece, I indicated it would be from our perspective, and the preceding is our perspective.  There are two sides to every story, and I have no doubt those about whom I have written will claim a different version of events.  We were never given any promise in writing.....all promises were verbal, and can therefore be denied by management, but those who know us personally, and know our character and values know we are not prevaricating.

Well, that's the straight 'skinny' as they say......we are in a new place, we are happy, and moving forward.   We wish only the best for the many friends we left behind at TVC.....not so much for management.

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